Support

Write to support@footloot.app. A person reads every message. Say which way you sign in (Apple, Google or email) and your display name, and we can find your collection.

Deleting your account

In the app: Profile → Settings → Delete account, then type DELETE. It happens at once and can't be undone. Your name, friends, guild place, listings and tags go; the finds you opened stay in the game's records with no name on them.

If you can't open the app, write to support from the address you sign in with, or tell us your display name and how you sign in, and we'll delete it for you.

Deleting doesn't cancel a subscription. Cancel it on your iPhone: Settings → your name → Subscriptions.

Purchases and refunds

Coins and the monthly pass are bought through the App Store, and Apple handles every refund. Ask at reportaproblem.apple.com. If Apple refunds a bag of coins, those coins come off your balance, below zero if you've spent them, and finds pay them back.

A purchase that didn't arrive finishes the next time you open Footloot. If it still hasn't after that, write to us with the date.

Signing in

Each way in (Apple, Google, email) is its own collection, and they can't be joined. If your collection seems empty, sign out and sign in the way you first did.

Out walking

Watch where you walk, keep to public ground, and never play while driving. A find, a stash or a tag on the map is never an invitation onto anyone's land.